Inbound Call Queue from Josh VonHauger on Vimeo.

An Inbound Call Queue is a feature which places inbound calls into a regulated on-hold user-defined system. Inbound Call Queues are extremely useful when handling a large number of incoming calls at the same time. Inbound calls can be placed in a queue to be answered by agents based on skills, call volume, timing of call, priority rankings, and more.